Why Teamwork is Essential for a Local Estate Agency

Date Published 05 August 2025

When you choose an independent local estate agent to sell your home you've made the right choice. As well as getting the benefit of their in-depth knowledge of the area, you'll also have a close knit team working on your behalf.

In fact, this element of teamwork is what sets a local agency apart from a franchised 'big name' chain.

Better Customer Service
At Stafford Johnson we've always placed the highest emphasis on customer satisfaction. When a team is working together properly the client is obviously going to receive better service than if staff are working in competition with each other to get commission based results.

Everyone in our office brings different skills to create the whole and that means each one can tap into another's expertise to get the best outcomes. Essentially it's a case of different personnel each with the same shared goal - which is basically how all the best and most successful teams operate.

Sharing the load
Each member of our Stafford Johnson team knows all about every property we sell. That means when you speak to us you don't have to wait for someone else to take your call.

It also allows us to share the work load so that no single member of staff gets overwhelmed with anything from going on viewings through to the myriad of paperwork our job entails. For our clients, the result is that things get done faster and more efficiently than in a company with a different approach.

Networking
In the estate agency business building up networks is key to success. That might include working with mortgage brokers, property solicitors, planning departments, local council clearances and much more. Essentially, established local connections can make things happen and having a team that works together and shares their contacts is the optimal way to do it.

This goes further too - having a self-supporting team based in one office allows everyone to maximise each others' potential, simply by being there to offer help and 'get stuck in' when needed.

Motivation
Working for some estate agencies can be a soulless job. When the office environment is based around competition amongst staff, with a results-fixated commission culture, any prospect of teamwork will be non-existent.

On the other side of the coin, a good team provides support for each other and helps keep motivation and morale levels high. It creates a happier, more productive workspace and allows each member of staff to shine

Expansion
Obviously, at certain points success leads to growth and teams get bigger as an independent agency finds itself being busier and with greater demands on the team.

Having a strong and established office culture helps this to happen with the best possible results. A team that already knows what it is doing and how to work together can offer new additions a springboard that allows them to hit the ground running.

It makes it far easier to maintain an already high standard of customer service as the business grows and expands.

At Stafford Johnson we know that our strong team ethic is one of the reasons we've been so successful in serving our clients in West Worthing, Goring and Ferring over the past quarter of a century. We are proud that our traditional approach includes putting a high value on collaboration and working together with the same aim - making sure that our clients get the results they want!

As we move forward into our next 25 years we know that we've built a strong base for the future.

So If you're interested in selling or buying a home in and around West Worthing, Goring and Ferring do talk to us first - call 01903 501105, email Richard or come in to see the team at 325 Goring Road.